cam a22 4 4500 128637315 CHVBK 20200924060741.0 030306s2003 xxu 00 eng 0-07-140935-1 (OCoLC)248763619 (NEBIS)004491040 SzZuIDS NEBIS HES-EHL 658.812 22 The ultimate CRM handbook strategies and concepts for building enduring customer loyalty and profitability John Freeland, ed New York, N.Y McGraw-Hill 2003 353 p. CUSTOMER RELATIONSHIP MANAGEMENT + KUNDENBINDUNG ger (ETHUDK)000063137 ethudk KUNDENZUFRIEDENHEIT ger (ETHUDK)000053925 ethudk MARKETINGSTRATEGIEN ger (ETHUDK)000060832 ethudk u CUSTOMER RELATIONSHIP MANAGEMENT + KUNDENBINDUNG ger 65,02.07.1.09*1 nebis E1 u MARKETINGSTRATEGIEN ger 65,09.01.07 nebis E1 u KUNDENZUFRIEDENHEIT ger 65,09.01.024.3 nebis E1 u CUSTOMER RELATIONSHIP MANAGEMENT + LOYALTY MARKETING eng 65,02.07.1.09*1 nebis E1 u GESTION DE LA RELATION CLIENT + FIDÉLISATION DU CLIENT fre 65,02.07.1.09*1 nebis E1 u MARKETING STRATEGIES eng 65,09.01.07 nebis E1 u STRATÉGIES DE MARKETING fre 65,09.01.07 nebis E1 u CUSTOMER SATISFACTION eng 65,09.01.024.3 nebis E1 u SATISFACTION DU CLIENT fre 65,09.01.024.3 nebis E1 Freeland John BK020000 XK020000 XK020000 E74-20030527 nebis EN E74ANH-2003 nebis E5 E51ANH-2004 nebis E5 E51C E51-20040512 NEBIS E74 E74 E74BI 658.812 : FREE NEBIS E51 E51 E51BW WM 658.812 Free Ult NEBIS 700 1- Freeland John