The service profit chain

how leading companies link profit and growth to loyalty, satisfaction, and value

Verfasser / Beitragende:
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Ort, Verlag, Jahr:
New York, NY <etc.> : Free Press, 1997
Beschreibung:
XVII, 301 S. : Ill.
Format:
Buch
ID: 270502580