Building a successful customer-service culture
a guide for library and information managers
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| 245 | 0 | 0 | |a Building a successful customer-service culture |b a guide for library and information managers |c edited by Maxine Melling ... [eet al.] |
| 264 | 1 | |a London |b Facet |c 2002 | |
| 300 | |a 212 S. |b Ill. | ||
| 504 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a Bibliothek |0 (DE-588)4006439-6 |2 gnd | |
| 650 | 7 | |a Information und Dokumentation |0 (DE-588)4026901-2 |2 gnd | |
| 650 | 7 | |a Benutzerservice |0 (DE-588)4514270-1 |2 gnd | |
| 650 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd | |
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| 650 | 7 | |a Bibliothek |2 idszbz | |
| 650 | 7 | |a Qualitätsmanagement |2 idszbz | |
| 650 | 0 | |a Customer relations | |
| 650 | 0 | |a Customer relations |z Great Britain | |
| 650 | 0 | |a Leadership and management | |
| 650 | 0 | |a Library personnel management | |
| 650 | 0 | |a Library personnel management |z Great Britain | |
| 650 | 0 | |a Planning and policy making | |
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 0 | |a Public services (Libraries) |z Great Britain | |
| 650 | 0 | |a Users perspective | |
| 655 | 7 | |a Aufsatzsammlung |2 gnd-content | |
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| 856 | 4 | |u http://unisg.link/hm00071440 |z Inhaltsverzeichnis | |
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