cam a22 4 4500 277837499 CHVBK 20201214075906.0 130818s2002 xxk 00 eng GBA2-V6399 bnb 1-85604-449-1 (IDSSG)000261087 (NEBIS)004331802 BDS ger SzZuIDS HSG kids 025.5 22 025.542 B9322 025.58 21 658.812 22 CH0014944B379EA846BF2C1257A910030AD8E iCapture Building a successful customer-service culture a guide for library and information managers edited by Maxine Melling ... [eet al.] London Facet 2002 212 S. Ill. Includes bibliographical references and index Bibliothek (DE-588)4006439-6 gnd Information und Dokumentation (DE-588)4026901-2 gnd Benutzerservice (DE-588)4514270-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Benutzung idszbz Bibliothek idszbz Qualitätsmanagement idszbz Customer relations Customer relations Great Britain Leadership and management Library personnel management Library personnel management Great Britain Planning and policy making Public services (Libraries) Public services (Libraries) Great Britain Users perspective Aufsatzsammlung gnd-content Aufsatzsammlung idszbz Melling Maxine http://unisg.link/hm00071440 Inhaltsverzeichnis BK020000 XK020000 XK020000 zbzmon200212e sjö zbzswk200301b lehh idszbz Z2 M015 Z01 IDSSG HSG HSG UG AN 77500 M526 NEBIS Z01 Z01 03 GA 31050 IDSSG 700 1- Melling Maxine IDSSG 856 4- http://unisg.link/hm00071440 Inhaltsverzeichnis NEBIS 700 1- Melling Maxine SWISSBIB 019604041