cam a22 4500 279879865 CHVBK 20201214080037.0 130818s2000 xxua 00 0 eng d 1-55570-372-0 (SNL)991013823779703976 (VAUD)991000985099702852 (Sz)1273864-41snl_51 (Sz)vtls001273864 (Sz)001273864 (RNV)003072538-41bculausa_network (RERO)003072538 R003072538 (EXLNZ-41BCULAUSA_NETWORK)991001080079702851 Sz Sz s1bt rero 025.5 22 024 BCUDbt CLASBCUD Rubin Rhea Joyce Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals Rhea Joyce Rubin New York [etc.] Neal-Schuman Publishers 2000 IX, 99 S. Ill. 28 cm How-to-do-it manuals for librarians no. 100 labcud XB 113/100 3 Anger United States Customer services United States Public services (Libraries) United States Benutzer (DE-588)4138534-2 gnd Bibliothek (DE-588)4006439-6 gnd Konfliktregelung (DE-588)4164958-8 gnd bibliothèque colère - maîtrise lecteur manuel chrero bibliothèque colère - maîtrise lecteur Etats-Unis manuel chrero How-to-do-it manuals for libraries 100 (Sz)000029733 BK020000 XK020000 XK020000 SNL NB001 NB001 JZ 025.5 RUBI NB10023 VAUD bcud bcud XB 113/100 024 810010047 SNL 100 1- Rubin Rhea Joyce SNL 490 1- How-to-do-it manuals for librarians no. 100 SNL 830 -- How-to-do-it manuals for libraries 100 (Sz)000029733 VAUD 100 1- Rubin Rhea Joyce aut VAUD 490 1- How-to-do-it manuals for librarians no. 100 VAUD 830 -- How-to-do-it manuals for libraries 100 SWISSBIB 035102373