cam a22 5 4500 317105817 CHVBK 20190116042338.0 120702s2013 nju 00 eng|d GBB2-67522 bnb 978-1-118-34556-6 hbk. 1-118-34556-8 hbk. 978-1-118-45785-6 epub 978-1-118-45786-3 emobi 978-1-118-45787-0 epdf (OCoLC)823237021 (IDSLU)001149731 StDuBDS SzZuIDS LU LUHTA kids 658.812 23 Robson Kevin Service-ability create a customer centric culture and gain competitive advantage Kevin Robson Hoboken, N.J. Wiley 2013 261 S. Ill. 24 cm Text txt rdacontent/ger ohne Hilfsmittel zu benutzen n rdamedia/ger Band nc rdacarrier/ger Customer services Consumer satisfaction Kundenmanagement (DE-588)4236865-0 gnd Strategisches Management (DE-588)4124261-0 gnd u QP 620 idslu LR BK020000 XK020000 XK020000 0 IDS LU IDSLU LUHTA LUHTA TABIB QP 620 2013 IDSLU 100 1- Robson Kevin SWISSBIB 317105817