cam a22 2 4500 317106864 CHVBK 20201008213155.0 cr nn|008mamaa 140523s2014 xx -----s---- 0 0-eng-d 978-3-319-04288-6 print 978-3-319-04289-3 eISBN 10.1007/978-3-319-04289-3 doi (OCoLC)882943116 (IDSSG)000655420 Springer ger SzZuIDS HSG kids HD9980-9990 BUS070080 bisacsh 338.4 23 DEAGI70860312466AB3AFC1257FCD00504E7A iCapture Managing Consumer Services Factory or Theater? edited by Enzo Baglieri, Uday Karmarkar Cham Springer International Publishing 2014 Online-Ressource Text txt rdacontent/ger Computermedien c rdamedia/ger Online-Ressource cr rdacarrier/ger This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services Economics Management information systems Baglieri Enzo Karmarkar Uday https://doi.org/10.1007/978-3-319-04289-3 Volltext für Angehörige der Universität St. Gallen / FHS St. Gallen BK020053 XK020053 XK020000 noalma ids I IDSSG HSG HSG ONL HONL000655420 IDSSG HFHS HFHS ONL HONL000655420 IDSSG 700 1- Baglieri Enzo IDSSG 700 1- Karmarkar Uday IDSSG 856 4- https://doi.org/10.1007/978-3-319-04289-3 Volltext für Angehörige der Universität St. Gallen / FHS St. Gallen