Experiences with Commercial Telephone-based Dialogue Systems (Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen)
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| 024 | 7 | 0 | |a 10.1524/itit.46.6.315.54681 |2 doi |
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| 245 | 0 | 0 | |a Experiences with Commercial Telephone-based Dialogue Systems (Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen) |h [Elektronische Daten] |c [Elmar Nöth, Axel Horndasch, Florian Gallwitz, Jürgen Haas] |
| 246 | 1 | |a Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen | |
| 520 | 3 | |a In this publication experiences with commercial spoken dialogue systems are discussed and guidelines for achieving high usability are pointed out. Different from most commercially deployed IVR (Interactive Voice Response) systems, the systems discussed in this paper belong to a new generation of real mixed-initiative spoken dialogue systems, i. e., the user may take the initiative, using full sentences, at virtually any point in time during the dialogue. We use three commercially deployed systems as example applications: the automated switchboard of a large German company, the movie information system operated by Germany´s largest multiplex cinema, and a football Bundesliga information system operated by a German media company. | |
| 540 | |a © 2004 Oldenbourg Wissenschaftsverlag GmbH | ||
| 690 | 7 | |a Communications engineering / telecommunications |2 nationallicence | |
| 690 | 7 | |a Data in computer systems |2 nationallicence | |
| 690 | 7 | |a Systems management |2 nationallicence | |
| 700 | 1 | |a Nöth |D Elmar |4 aut | |
| 700 | 1 | |a Horndasch |D Axel |4 aut | |
| 700 | 1 | |a Gallwitz |D Florian |4 aut | |
| 700 | 1 | |a Haas |D Jürgen |4 aut | |
| 773 | 0 | |t it - Information Technology (vormals it+ti)/Methoden und innovative Anwendungen der Informatik und Informationstechnik |d Oldenbourg Wissenschaftsverlag GmbH |g 46/6/2004(2004-06-01), 315-321 |x 1611-2776 |q 46:6/2004<315 |1 2004 |2 46 |o itit | |
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| 950 | |B NATIONALLICENCE |P 700 |E 1- |a Nöth |D Elmar |4 aut | ||
| 950 | |B NATIONALLICENCE |P 700 |E 1- |a Horndasch |D Axel |4 aut | ||
| 950 | |B NATIONALLICENCE |P 700 |E 1- |a Gallwitz |D Florian |4 aut | ||
| 950 | |B NATIONALLICENCE |P 700 |E 1- |a Haas |D Jürgen |4 aut | ||
| 950 | |B NATIONALLICENCE |P 773 |E 0- |t it - Information Technology (vormals it+ti)/Methoden und innovative Anwendungen der Informatik und Informationstechnik |d Oldenbourg Wissenschaftsverlag GmbH |g 46/6/2004(2004-06-01), 315-321 |x 1611-2776 |q 46:6/2004<315 |1 2004 |2 46 |o itit | ||
| 900 | 7 | |b CC0 |u http://creativecommons.org/publicdomain/zero/1.0 |2 nationallicence | |
| 898 | |a BK010053 |b XK010053 |c XK010000 | ||
| 949 | |B NATIONALLICENCE |F NATIONALLICENCE |b NL-gruyter | ||