caa a22 4500 378915452 CHVBK 20180305123552.0 cr unu---uuuuu 161128e20040601xx s 000 0 eng 10.1524/itit.46.6.315.54681 doi (NATIONALLICENCE)gruyter-10.1524/itit.46.6.315.54681 Experiences with Commercial Telephone-based Dialogue Systems (Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen) [Elektronische Daten] [Elmar Nöth, Axel Horndasch, Florian Gallwitz, Jürgen Haas] Erfahrungen mit kommerziellen Telefon-Sprachdialogsystemen In this publication experiences with commercial spoken dialogue systems are discussed and guidelines for achieving high usability are pointed out. Different from most commercially deployed IVR (Interactive Voice Response) systems, the systems discussed in this paper belong to a new generation of real mixed-initiative spoken dialogue systems, i. e., the user may take the initiative, using full sentences, at virtually any point in time during the dialogue. We use three commercially deployed systems as example applications: the automated switchboard of a large German company, the movie information system operated by Germany´s largest multiplex cinema, and a football Bundesliga information system operated by a German media company. © 2004 Oldenbourg Wissenschaftsverlag GmbH Communications engineering / telecommunications nationallicence Data in computer systems nationallicence Systems management nationallicence Nöth Elmar aut Horndasch Axel aut Gallwitz Florian aut Haas Jürgen aut it - Information Technology (vormals it+ti)/Methoden und innovative Anwendungen der Informatik und Informationstechnik Oldenbourg Wissenschaftsverlag GmbH 46/6/2004(2004-06-01), 315-321 1611-2776 46:6/2004<315 2004 46 itit https://doi.org/10.1524/itit.46.6.315.54681 text/html Onlinezugriff via DOI 1 research article jats NATIONALLICENCE 856 40 https://doi.org/10.1524/itit.46.6.315.54681 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Nöth Elmar aut NATIONALLICENCE 700 1- Horndasch Axel aut NATIONALLICENCE 700 1- Gallwitz Florian aut NATIONALLICENCE 700 1- Haas Jürgen aut NATIONALLICENCE 773 0- it - Information Technology (vormals it+ti)/Methoden und innovative Anwendungen der Informatik und Informationstechnik Oldenbourg Wissenschaftsverlag GmbH 46/6/2004(2004-06-01), 315-321 1611-2776 46:6/2004<315 2004 46 itit CC0 http://creativecommons.org/publicdomain/zero/1.0 nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-gruyter