caa a22 4500 397499418 CHVBK 20180308164529.0 cr unu---uuuuu 161202e199506 xx s 000 0 eng 10.1093/fampra/12.2.193 doi (NATIONALLICENCE)oxford-10.1093/fampra/12.2.193 Patient expectations: What do primary care patients want from the GP and how far does meeting expectations affect patient satisfaction? [Elektronische Daten] [Susan Williams, John Weinman, Jeremy Dale, Stanton Newman] There is growing recognition of the importance of patients′ expectations in general practice. This study aimed to investigate the types of expectations adult primary care patients have prior to consulting the GP, and how far meeting expectations is associated with increased satisfaction. Patients (n = 504) attending general practitioners (n = 25) at 10 London general practices were included in the study. The Patients Intentions Questionnaire (PIQ) was administered prior to the consultation to investigate patients′ expectations and the Expectations Met Questionnaire (EMQ) was administered after the consultation to find Out what the patient reportedly obtained. Satisfaction with the consultation was also measured using the Medical Interview Satisfaction Scale (MISS). The results of a principal components analysis of PIQ item scores indicated that the most wanted items were for ‘explanation of the problem'. There was less desire for ‘support' or ‘tests and diagnosis'. Many of the ‘support' items could potentially be provided to all patients, yet a proportion of patients reported not receiving these items from the GP. The results of one-way ANOVAs revealed that patients with greater numbers of their expectations met reported significantly higher satisfaction with the consultation than those with lower numbers met. The PIQ and EMQ could be potentially useful self-audit tools for use by general practitioners and trainee GPs. © Oxford University Press Doctors and patients nationallicence Williams Susan Department of General Practice and Primary Care, KCSMD Bessemer Road, London SE5 9PJ, UK aut Weinman John Division of Psychiatry, Unit of Psychology, UMDS London SE1, UK aut Dale Jeremy Department of General Practice and Primary Care, KCSMD Bessemer Road, London SE5 9PJ, UK aut Newman Stanton Department of Psychiatry, The Middlesex Hospital London W1, UK aut Family Practice Oxford University Press 12/2(1995-06), 193-201 0263-2136 12:2<193 1995 12 famprj https://doi.org/10.1093/fampra/12.2.193 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1093/fampra/12.2.193 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Williams Susan Department of General Practice and Primary Care, KCSMD Bessemer Road, London SE5 9PJ, UK aut NATIONALLICENCE 700 1- Weinman John Division of Psychiatry, Unit of Psychology, UMDS London SE1, UK aut NATIONALLICENCE 700 1- Dale Jeremy Department of General Practice and Primary Care, KCSMD Bessemer Road, London SE5 9PJ, UK aut NATIONALLICENCE 700 1- Newman Stanton Department of Psychiatry, The Middlesex Hospital London W1, UK aut NATIONALLICENCE 773 0- Family Practice Oxford University Press 12/2(1995-06), 193-201 0263-2136 12:2<193 1995 12 famprj Metadata rights reserved CC BY-NC-4.0 http://creativecommons.org/licenses/by-nc/4.0 nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-oxford