caa a22 4500 397519516 CHVBK 20180308164628.0 cr unu---uuuuu 161202e199512 xx s 000 0 eng 10.1093/intqhc/7.4.343 doi (NATIONALLICENCE)oxford-10.1093/intqhc/7.4.343 Involving Clients in Clinical Audits of Mental Health Services [Elektronische Daten] [RUTH BALOGH, ANNE SIMPSON, SENGA BOND] Involving clients in service audits is never straightforward. In developing a new audit system for use in mental health settings a review of the literature demonstrated that the concept of satisfaction, like quality, is problematic because it is multidimensional, it is affected by expectations, and may be defined differently by professionals and clients. Furthermore, it fails to address the notion of empowerment. However, the literature provided some clear methodological guidance about involving clients in clinical audit. Clients must be involved in defining audit topics, and the most appropriate techniques of data-collection are open-ended and qualitative. Clients can also be involved in the process of audit, particularly through conducting audits in collaboration with professionals. Evidence from the literature persuaded the authors to abandon the idea of developing an audit module on patient satisfaction, and instead to develop one with a clear focus on clients' perspectives, entitled "Clients' Appraisal of Care” as part of the Newcastle Audit System, with clients involved throughout. © 1996 Elsevier Science Ltd Articles nationallicence Audit nationallicence quality nationallicence client involvement nationallicence patient satisfaction nationallicence mental health nationallicence BALOGH RUTH Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut SIMPSON ANNE Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut BOND SENGA Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut International Journal for Quality in Health Care Oxford University Press 7/4(1995-12), 343-353 1353-4505 7:4<343 1995 7 intqhc https://doi.org/10.1093/intqhc/7.4.343 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1093/intqhc/7.4.343 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- BALOGH RUTH Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut NATIONALLICENCE 700 1- SIMPSON ANNE Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut NATIONALLICENCE 700 1- BOND SENGA Centre for Health Services Research, University of Newcastle upon Tyne Newcastle upon Tyne, UK aut NATIONALLICENCE 773 0- International Journal for Quality in Health Care Oxford University Press 7/4(1995-12), 343-353 1353-4505 7:4<343 1995 7 intqhc Metadata rights reserved CC BY-NC-4.0 http://creativecommons.org/licenses/by-nc/4.0 nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-oxford