caa a22 4500 397524137 CHVBK 20180308164640.0 cr unu---uuuuu 161202e199504 xx s 000 0 eng 10.1093/oxfordjournals.jpart.a037245 doi (NATIONALLICENCE)oxford-10.1093/oxfordjournals.jpart.a037245 TQM in American Cities: Hypotheses Regarding Commitment and Impact [Elektronische Daten] [Evan M. Berman, Jonathan P. West] This article uses data from a national survey on total quality management in municipalities to test a range of hypotheses. Results show that executive culture and top management leader-ship are significant determinants of TQM commitment and impact, whereas demands from external stakeholders such as citizens and council members are not. This suggests that theories of external exchange may be of limited value in explaining TQM in public management. This study also finds that commitment to TQM and its impact are no greater in cities with council-manager forms of government, which suggests that government form is a poor predictor of these variables. © 1995 by The Journal of Public Administration Research and Theory, Inc. ARTICLES nationallicence Berman Evan M. University of Miami aut West Jonathan P. University of Miami aut Journal of Public Administration Research and Theory Oxford University Press 5/2(1995-04), 213-230 1053-1858 5:2<213 1995 5 jopart https://doi.org/10.1093/oxfordjournals.jpart.a037245 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1093/oxfordjournals.jpart.a037245 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Berman Evan M. University of Miami aut NATIONALLICENCE 700 1- West Jonathan P. University of Miami aut NATIONALLICENCE 773 0- Journal of Public Administration Research and Theory Oxford University Press 5/2(1995-04), 213-230 1053-1858 5:2<213 1995 5 jopart Metadata rights reserved CC BY-NC-4.0 http://creativecommons.org/licenses/by-nc/4.0 nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-oxford