caa a22 4500 39757603X CHVBK 20180308164856.0 cr unu---uuuuu 161202e199601 xx s 000 0 eng 10.1093/cdj/31.1.66 doi (NATIONALLICENCE)oxford-10.1093/cdj/31.1.66 Skelcher Chris INLOGOV, Birmingham, UK Public Service Consumerism: Some Questions of Strategy [Elektronische Daten] [Chris Skelcher] UK public service agencies are currently giving greater priority to consultation and user involvement. However the political imperative behind this movement can obscure wider questions of strategy. Six are identified and discussed: the significance of process as well as technique; the need to recognise consultation fatigue; the importance of an inter-agency approach; engaging with employees as well as users; clarifying the boundaries of the process; and the moral dilemmas facing agency staff working with consumers. Some principles for those working on public service consumerism are highlighted. © Oxford University Press Articles nationallicence Community Development Journal Oxford University Press 31/1(1996-01), 66-72 0010-3802 31:1<66 1996 31 cdj https://doi.org/10.1093/cdj/31.1.66 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1093/cdj/31.1.66 text/html Onlinezugriff via DOI NATIONALLICENCE 100 1- Skelcher Chris INLOGOV, Birmingham, UK NATIONALLICENCE 773 0- Community Development Journal Oxford University Press 31/1(1996-01), 66-72 0010-3802 31:1<66 1996 31 cdj Metadata rights reserved CC BY-NC-4.0 http://creativecommons.org/licenses/by-nc/4.0 nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-oxford