On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations

Verfasser / Beitragende:
[Christian Homburg, Andreas Fürst, Nicole Koschate]
Ort, Verlag, Jahr:
2010
Enthalten in:
Journal of the Academy of Marketing Science, 38/3(2010-06-01), 265-287
Format:
Artikel (online)
ID: 445136375