Anger, frustration, and helplessness after service failure: coping strategies and effective informational support

Verfasser / Beitragende:
[Katja Gelbrich]
Ort, Verlag, Jahr:
2010
Enthalten in:
Journal of the Academy of Marketing Science, 38/5(2010-10-01), 567-585
Format:
Artikel (online)
ID: 445136529