Frontline employee motivation to participate in service innovation implementation

Verfasser / Beitragende:
[Susan Cadwallader, Cheryl Jarvis, Mary Bitner, Amy Ostrom]
Ort, Verlag, Jahr:
2010
Enthalten in:
Journal of the Academy of Marketing Science, 38/2(2010-04-01), 251-251
Format:
Artikel (online)
ID: 445136685