caa a22 4500 445829222 CHVBK 20180317145308.0 cr unu---uuuuu 170323e20110301xx s 000 0 eng 10.1007/s10639-009-9110-3 doi (NATIONALLICENCE)springer-10.1007/s10639-009-9110-3 Distance learning technology and service support in Greece: The case study of the Aristotle University over the last decade [Elektronische Daten] [Angeliki Agorogianni, Zaharias Zaharis, Sofia Anastasiadou, Sotirios Goudos] In this paper we present the distance-learning (DL) environment of the Aristotle University of Thessaloniki, Greece. The technical infrastructure is based on synchronous DL facilities. DL classrooms have been used successfully over the last decade. We present a generic data model for DL service provision. Supplementary services have also been developed in order to provide support for the DL service provision. The use cases of the DL service are described. The pedagogical issues regarding both students and teachers have been investigated using statistical surveys. The findings are presented in this paper. Finally, the conclusion and future work is discussed. Springer Science+Business Media, LLC, 2009 Distance learning nationallicence Group videoconference nationallicence Support services nationallicence Synchronous distance education nationallicence E-learning nationallicence Higher education nationallicence Agorogianni Angeliki Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut Zaharis Zaharias Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut Anastasiadou Sofia University of Western Macedonia, Kozani, Greece aut Goudos Sotirios Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut Education and Information Technologies Springer US; http://www.springer-ny.com 16/1(2011-03-01), 25-39 1360-2357 16:1<25 2011 16 10639 https://doi.org/10.1007/s10639-009-9110-3 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10639-009-9110-3 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Agorogianni Angeliki Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut NATIONALLICENCE 700 1- Zaharis Zaharias Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut NATIONALLICENCE 700 1- Anastasiadou Sofia University of Western Macedonia, Kozani, Greece aut NATIONALLICENCE 700 1- Goudos Sotirios Telecommunications Centre, Aristotle University of Thessaloniki, GR-54124, Thessaloniki, Greece aut NATIONALLICENCE 773 0- Education and Information Technologies Springer US; http://www.springer-ny.com 16/1(2011-03-01), 25-39 1360-2357 16:1<25 2011 16 10639 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer