caa a22 4500 445849053 CHVBK 20180317145407.0 cr unu---uuuuu 170323e20110801xx s 000 0 eng 10.1007/s10597-010-9331-3 doi (NATIONALLICENCE)springer-10.1007/s10597-010-9331-3 Evaluation of Client Services (ECS): A Measure of Treatment Satisfaction for People with Chronic Mental Illnesses [Elektronische Daten] [Gerlinde Berghofer, Dorothy Castille, Bruce Link] This article describes the development and psychometric assessment of the Evaluation of Client Services (ECS) measure of treatment satisfaction for people with chronic mental illnesses in community treatment settings. The ECS, a 20-item instrument, was validated in a sample of 184 individuals receiving outpatient mental health treatment in New York City. The four dimensions of the ECS, (1) treatment management and treatment outcome, (2) treatment relationship, (3) communication and information exchange, and (4) reachability of treatment facilities are internally consistent and stable over time. Analyses also show that the ECS is a valid indicator of satisfaction with mental health services which meaningfully correlates with quality of life and another measure of treatment satisfaction. The ECS is a brief and easy to understand treatment satisfaction tool with good psychometric properties. Springer Science+Business Media, LLC, 2010 Patient satisfaction nationallicence Treatment satisfaction nationallicence Quality of life, community mental health users nationallicence Chronic mental illnesses nationallicence Berghofer Gerlinde Department of Quality Assurance, Psychosocial Services Vienna, Gonzagagasse 15, 1013, Vienna, Austria aut Castille Dorothy Department of Epidemiology, Columbia University, 722 West 168th Street, New York, NY, USA aut Link Bruce Department of Epidemiology, Columbia University, 722 West 168th Street, New York, NY, USA aut Community Mental Health Journal Springer US; http://www.springer-ny.com 47/4(2011-08-01), 399-407 0010-3853 47:4<399 2011 47 10597 https://doi.org/10.1007/s10597-010-9331-3 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10597-010-9331-3 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Berghofer Gerlinde Department of Quality Assurance, Psychosocial Services Vienna, Gonzagagasse 15, 1013, Vienna, Austria aut NATIONALLICENCE 700 1- Castille Dorothy Department of Epidemiology, Columbia University, 722 West 168th Street, New York, NY, USA aut NATIONALLICENCE 700 1- Link Bruce Department of Epidemiology, Columbia University, 722 West 168th Street, New York, NY, USA aut NATIONALLICENCE 773 0- Community Mental Health Journal Springer US; http://www.springer-ny.com 47/4(2011-08-01), 399-407 0010-3853 47:4<399 2011 47 10597 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer