caa a22 4500 44588696X CHVBK 20180317145602.0 cr unu---uuuuu 170323e20110301xx s 000 0 eng 10.1007/s11133-010-9177-6 doi (NATIONALLICENCE)springer-10.1007/s11133-010-9177-6 Kolb Kenneth Department of Sociology, Furman University, 29613, Greenville, SC, USA aut Sympathy Work: Identity and Emotion Management Among Victim-Advocates and Counselors [Elektronische Daten] [Kenneth Kolb] Advocates and counselors who assist victims of domestic violence and sexual assault often claim a moral identity that depends, in part, on their ability to sympathize with their clients. However, when their clients behave in ways that staff members perceive as "difficult” (i.e., lie, return to their abusers, break rules, express anger at those trying to help them, or fail to show up for appointments), feelings of sympathy can begin to wane—creating a moral identity dilemma. Data collected from participant observation and in-depth interviews outline four generic processes that advocates and counselors engage in to overcome this dilemma. These findings highlight the interdependent nature of identity and emotion management and contribute to previous scholarship on how those who claim a moral identity negotiate feelings that run counter to their identity code. Springer Science+Business Media, LLC, 2010 Identity nationallicence Emotions nationallicence Domestic violence nationallicence Sexual assault nationallicence Victim-advocacy nationallicence Qualitative Sociology Springer US; http://www.springer-ny.com 34/1(2011-03-01), 101-119 0162-0436 34:1<101 2011 34 11133 https://doi.org/10.1007/s11133-010-9177-6 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s11133-010-9177-6 text/html Onlinezugriff via DOI NATIONALLICENCE 100 1- Kolb Kenneth Department of Sociology, Furman University, 29613, Greenville, SC, USA aut NATIONALLICENCE 773 0- Qualitative Sociology Springer US; http://www.springer-ny.com 34/1(2011-03-01), 101-119 0162-0436 34:1<101 2011 34 11133 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer