caa a22 4500 445887249 CHVBK 20180317145603.0 cr unu---uuuuu 170323e20110101xx s 000 0 eng 10.1007/s10726-010-9202-x doi (NATIONALLICENCE)springer-10.1007/s10726-010-9202-x A Multiagent Approach for Collective Decision Making in Knowledge Management [Elektronische Daten] [Imène Brigui-Chtioui, Inès Saad] In this paper we propose an argumentative multiagent model based on a mediator agent in order to automate the resolution of conflicts between decision makers for identifying knowledge that need to be capitalized and that we call "crucial knowledge”. We follow both an argumentative approach and a multi-agent system based on a mediator agent. This new approach allows the mediator agent to elicit preference of decision makers which can be different or even contradictory while exploiting and managing their multiple points of view to identify crucial knowledge. Concrete experiments have been conducted on real data from an automotive company and on randomly generated data. We have observed that a non-argumentative approach is more sensitive to the variation of the number of knowledge than an argumentative one. Indeed, the classification results using the multiagent system are consistent with classifications of human decision makers in nearly 80% of studied cases. Springer Science+Business Media B.V., 2010 Knowledge management nationallicence Multi-agent systems nationallicence Knowledge Classification nationallicence Argumentation nationallicence Conflict resolution nationallicence Decision support system nationallicence Brigui-Chtioui Imène GRIISG - Institut Supérieur de Gestion, 147 Avenue, Victor Hugo, 75116, Paris, France aut Saad Inès MIS, University of Picardie Jules Vernes, 33 Rue Saint Leu, 80039, Amiens Cedex 01, France aut Group Decision and Negotiation Springer Netherlands 20/1(2011-01-01), 19-37 0926-2644 20:1<19 2011 20 10726 https://doi.org/10.1007/s10726-010-9202-x text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10726-010-9202-x text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Brigui-Chtioui Imène GRIISG - Institut Supérieur de Gestion, 147 Avenue, Victor Hugo, 75116, Paris, France aut NATIONALLICENCE 700 1- Saad Inès MIS, University of Picardie Jules Vernes, 33 Rue Saint Leu, 80039, Amiens Cedex 01, France aut NATIONALLICENCE 773 0- Group Decision and Negotiation Springer Netherlands 20/1(2011-01-01), 19-37 0926-2644 20:1<19 2011 20 10726 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer