caa a22 4500 445887435 CHVBK 20180317145603.0 cr unu---uuuuu 170323e20110701xx s 000 0 eng 10.1007/s10726-009-9177-7 doi (NATIONALLICENCE)springer-10.1007/s10726-009-9177-7 An Evaluation Instrument for Collaborative Processes: Application to Organizational Policy-Making [Elektronische Daten] [Josephine Nabukenya, Patrick Van Bommel, H. Proper, Gert-Jan De Vreede] Decision-making in organizations is guided by policies. Organizational policy-making is a complex process in which several parties are involved, with multiple backgrounds, incompatible interests, and diverging areas of interest, yet they all have to be brought together to produce an acceptable policy result. Therefore, we propose to use techniques from collaboration engineering (CE) in this context. There is hardly any experience with CE in the field of organizational policy-making. In order to evaluate the effectiveness and efficiency of CE in organizational policy-making, it is important to have a systematic evaluation instrument. We distinguish between general and domain-specific indicators. Moreover, we consider measurement means and operationalization tools, such that organizational policy-making stakeholders can apply our instrument in their own organization. Springer Science+Business Media B.V., 2009 Collaboration engineering nationallicence Collaborative organizational policy-making nationallicence Evaluation nationallicence Nabukenya Josephine Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut Van Bommel Patrick Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut Proper H. Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut De Vreede Gert-Jan College of Information Science & Technology, University of Nebraska at Omaha, 6001 Dodge Street, 68182, Omaha, NE, USA aut Group Decision and Negotiation Springer Netherlands 20/4(2011-07-01), 465-488 0926-2644 20:4<465 2011 20 10726 https://doi.org/10.1007/s10726-009-9177-7 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10726-009-9177-7 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Nabukenya Josephine Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut NATIONALLICENCE 700 1- Van Bommel Patrick Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut NATIONALLICENCE 700 1- Proper H. Institute of Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands aut NATIONALLICENCE 700 1- De Vreede Gert-Jan College of Information Science & Technology, University of Nebraska at Omaha, 6001 Dodge Street, 68182, Omaha, NE, USA aut NATIONALLICENCE 773 0- Group Decision and Negotiation Springer Netherlands 20/4(2011-07-01), 465-488 0926-2644 20:4<465 2011 20 10726 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer