caa a22 4500 445887486 CHVBK 20180317145604.0 cr unu---uuuuu 170323e20110901xx s 000 0 eng 10.1007/s10726-011-9237-7 doi (NATIONALLICENCE)springer-10.1007/s10726-011-9237-7 Utilizing Verbally Told Stories for Informal Knowledge Management [Elektronische Daten] [Stephan Lukosch, Michael Klebl, Tanja Buttler] In knowledge management, the act of telling stories is utilized to capture and convey knowledge. Spoken language is the basis for telling stories. Collaborative audio-based storytelling uses the act of verbally telling stories in groups. In this paper, we explore how to utilize verbally told stories for informal knowledge management. To identify the requirements for an information system that supports collaborative audio-based storytelling, we review the body of knowledge in relation to storytelling and knowledge management. After reviewing the state of the art, we present the CASTing information system. CASTing (Collaborative Audio-based StoryTelling) addresses the identified requirements and supports a process for collaborative audio-based storytelling. CASTing consists of a client application which supports nomadic work as well as a web portal which aims at building a storytelling community. We present CASTing along our process for collecting, structuring, linking and using verbally told stories. We conclude with a report on first experiences as well as an outlook on future directions. Springer Science+Business Media B.V., 2011 Storytelling nationallicence Collaboration nationallicence Knowledge management nationallicence Verbally told stories nationallicence Lukosch Stephan Faculty of Technology, Policy and Management Systems Engineering Section, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut Klebl Michael Department of Vocational Education, WHL Graduate School of Business and Economics, Hohbergweb 15-17, 77933, Lahr, Germany aut Buttler Tanja Faculty of Technology, Policy and Management Systems Engineering Section, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 615-642 0926-2644 20:5<615 2011 20 10726 https://doi.org/10.1007/s10726-011-9237-7 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10726-011-9237-7 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Lukosch Stephan Faculty of Technology, Policy and Management Systems Engineering Section, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut NATIONALLICENCE 700 1- Klebl Michael Department of Vocational Education, WHL Graduate School of Business and Economics, Hohbergweb 15-17, 77933, Lahr, Germany aut NATIONALLICENCE 700 1- Buttler Tanja Faculty of Technology, Policy and Management Systems Engineering Section, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut NATIONALLICENCE 773 0- Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 615-642 0926-2644 20:5<615 2011 20 10726 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer