caa a22 4500 445887508 CHVBK 20180317145604.0 cr unu---uuuuu 170323e20110901xx s 000 0 eng 10.1007/s10726-011-9232-z doi (NATIONALLICENCE)springer-10.1007/s10726-011-9232-z The Assessment of Information Technology Maturity in Emergency Response Organizations [Elektronische Daten] [Raphael Santos, Marcos Borges, Jose Canós, José Gomes] In emergency response organizations, information technologies are not adequately explored. Sometimes, the mere adoption of new information technologies is not productive, as their efficient use depends on other interrelated technologies and the environment where they are installed. This work describes a model to help organizations understand their capability in respect to the adoption of these technologies. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the proposed model, an organization can measure its maturity level in different aspects of the evaluation and guide the investment on its capabilities. Part of the model has been developed for emergency response organizations and the information technology dimension of the model has been applied to two fire department installations. Springer Science+Business Media B.V., 2011 Collaborative assessment nationallicence Maturity model nationallicence Investment decisions nationallicence Santos Raphael Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut Borges Marcos Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut Canós Jose ISSI-DSIC, Universitat Politècnica de València, Valencia, Spain aut Gomes José Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 593-613 0926-2644 20:5<593 2011 20 10726 https://doi.org/10.1007/s10726-011-9232-z text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10726-011-9232-z text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Santos Raphael Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut NATIONALLICENCE 700 1- Borges Marcos Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut NATIONALLICENCE 700 1- Canós Jose ISSI-DSIC, Universitat Politècnica de València, Valencia, Spain aut NATIONALLICENCE 700 1- Gomes José Graduate Program in Informatics - IM & NCE, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil aut NATIONALLICENCE 773 0- Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 593-613 0926-2644 20:5<593 2011 20 10726 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer