caa a22 4500 445887516 CHVBK 20180317145604.0 cr unu---uuuuu 170323e20110901xx s 000 0 eng 10.1007/s10726-011-9234-x doi (NATIONALLICENCE)springer-10.1007/s10726-011-9234-x Modifiers for Quality Assurance in Group Facilitation [Elektronische Daten] [G. Kolfschoten, P. Grünbacher, R. Briggs] A key task of a professional facilitator is to assure the quality of the knowledge products created through collaborative effort. To manage the quality of the knowledge a group generates, facilitators attend to, judge, and question the quality of the contributions a group makes, the decisions it makes and the commitments its members make toward achieving the group's goals. When facilitators or group members detect deficiencies in ideas, decisions, agreements, or artifacts, facilitators may need to intervene to support the group in improving the quality of their output, without disrupting the flow of the group process. In this paper we present a framework for quality assessment and a toolbox with flexible interventions that can be added to a collaborative process on the fly as soon as quality deficiencies are detected. The toolbox is a set of conditional adjustment interventions that a facilitator can add to other facilitation techniques so as to guard the quality of the group's intellectual products. The toolbox can also be used as a starting point for designing intelligent agents that support the automatic detection of quality deficiencies. Springer Science+Business Media B.V., 2011 Facilitation nationallicence Quality assurance nationallicence ThinkLets nationallicence Collaboration engineering nationallicence Modifiers nationallicence Kolfschoten G. Department of System Engineering, Faculty of Technology, Policy and Management, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut Grünbacher P. Johannes Kepler University, Linz, Austria aut Briggs R. Department of Business administration, Institute for Collaboration Science, University of Nebraska at Omaha, Roskens Hall Room 512B, 68182, Omaha, NE, USA aut Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 685-705 0926-2644 20:5<685 2011 20 10726 https://doi.org/10.1007/s10726-011-9234-x text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10726-011-9234-x text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Kolfschoten G. Department of System Engineering, Faculty of Technology, Policy and Management, Delft University of Technology, Jaffalaan 5, 2628 BX, Delft, The Netherlands aut NATIONALLICENCE 700 1- Grünbacher P. Johannes Kepler University, Linz, Austria aut NATIONALLICENCE 700 1- Briggs R. Department of Business administration, Institute for Collaboration Science, University of Nebraska at Omaha, Roskens Hall Room 512B, 68182, Omaha, NE, USA aut NATIONALLICENCE 773 0- Group Decision and Negotiation Springer Netherlands 20/5(2011-09-01), 685-705 0926-2644 20:5<685 2011 20 10726 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer