caa a22 4500 467935122 CHVBK 20180406152955.0 cr unu---uuuuu 170328e20060201xx s 000 0 eng 10.1007/s10729-006-6279-5 doi (NATIONALLICENCE)springer-10.1007/s10729-006-6279-5 Designing appointment scheduling systems for ambulatory care services [Elektronische Daten] [Tugba Cayirli, Emre Veral, Harry Rosen] The current climate in the health care industry demands efficiency and patient satisfaction in medical care delivery. These two demands intersect in scheduling of ambulatory care visits. This paper uses patient and doctor-related measures to assess ambulatory care performance and investigates the interactions among appointment system elements and patient panel characteristics. Analysis methodology involves simulation modeling of clinic sessions where empirical data forms the basis of model design and assumptions. Results indicate that patient sequencing has a greater effect on ambulatory care performance than the choice of an appointment rule, and that panel characteristics such as walk-ins, no-shows, punctuality and overall session volume, influence the effectiveness of appointment systems. Springer Science + Business Media, Inc., 2006 Scheduling/sequencing nationallicence Service operations nationallicence Health care nationallicence Simulation nationallicence Systems analysis nationallicence Cayirli Tugba Department of Management, Entrepreneurship and General Business, Frank G. Zarb School of Business, Hofstra University, 134 Hofstra University, Hempstead, 11549, NY aut Veral Emre Department of Management, CUNY, Zicklin School of Business, Baruch College, 17 Lexington Avenue, B9-240, 10010, New York, NY aut Rosen Harry Department of Management, CUNY, Zicklin School of Business, Baruch College, 17 Lexington Avenue, B9-240, 10010, New York, NY aut Health Care Management Science Kluwer Academic Publishers 9/1(2006-02-01), 47-58 1386-9620 9:1<47 2006 9 10729 https://doi.org/10.1007/s10729-006-6279-5 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s10729-006-6279-5 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Cayirli Tugba Department of Management, Entrepreneurship and General Business, Frank G. Zarb School of Business, Hofstra University, 134 Hofstra University, Hempstead, 11549, NY aut NATIONALLICENCE 700 1- Veral Emre Department of Management, CUNY, Zicklin School of Business, Baruch College, 17 Lexington Avenue, B9-240, 10010, New York, NY aut NATIONALLICENCE 700 1- Rosen Harry Department of Management, CUNY, Zicklin School of Business, Baruch College, 17 Lexington Avenue, B9-240, 10010, New York, NY aut NATIONALLICENCE 773 0- Health Care Management Science Kluwer Academic Publishers 9/1(2006-02-01), 47-58 1386-9620 9:1<47 2006 9 10729 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer