caa a22 4500 475778448 CHVBK 20180406123637.0 cr unu---uuuuu 170329e20001001xx s 000 0 eng 10.1023/A:1008174116461 doi (NATIONALLICENCE)springer-10.1023/A:1008174116461 Talluri Srinivas Department of Marketing and Supply Chain Management, Eli Broad College of Business, Michigan State University, 48824, East Lansing, MI aut A Benchmarking Method for Business-Process Reengineering and Improvement [Elektronische Daten] [Srinivas Talluri] Benchmarking assists businesses in identifying potential targets for improvement. It is the initial step a firm must undertake before planning and implementing reengineering methods to achieve higher productivity. Although several benchmarking methods have been proposed in the literature, research in this area lacks rigorous analytical tools for effective benchmarking. A benchmarking method must simultaneously analyze and integrate several key performance measures of business processes in identifying best practices. This is easier said than done because it is by no means a trivial task to blend multidimensional information in a useful and effective manner. This article proposes a benchmarking method that simultaneously considers multiple measures and aids in business process reengineering efforts of organizations. The proposed technique is based on a combination of multifactor productivity analysis, game theory, and clustering methods. These models are tested on a previously reported data set of manufacturing processes. Our results provide some very interesting insights into benchmarking practices, which when followed by firms will help in successful business process reengineering efforts. Kluwer Academic Publishers, 2000 benchmarking nationallicence cluster analysis nationallicence game formulations nationallicence productivity analysis nationallicence International Journal of Flexible Manufacturing Systems Kluwer Academic Publishers 12/4(2000-10-01), 291-304 0920-6299 12:4<291 2000 12 10696 https://doi.org/10.1023/A:1008174116461 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1023/A:1008174116461 text/html Onlinezugriff via DOI NATIONALLICENCE 100 1- Talluri Srinivas Department of Marketing and Supply Chain Management, Eli Broad College of Business, Michigan State University, 48824, East Lansing, MI aut NATIONALLICENCE 773 0- International Journal of Flexible Manufacturing Systems Kluwer Academic Publishers 12/4(2000-10-01), 291-304 0920-6299 12:4<291 2000 12 10696 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer