caa a22 4500 475778456 CHVBK 20180406123637.0 cr unu---uuuuu 170329e20001001xx s 000 0 eng 10.1023/A:1008126200531 doi (NATIONALLICENCE)springer-10.1023/A:1008126200531 Reengineering an Information System: A Case Study in Risk Reduction [Elektronische Daten] [Steve Clarke, Tony Elliman, Brian Lehaney] Business-process reengineering (BPR), like computer information systems development (ISD), deals primarily with process and contains only weak facilities for addressing structure and culture. Manufacturing and ISD have strong roots in the functionalist traditions of natural science, and in a cultural environment their engineering stance deals poorly with obstacles to change. While the structured, or "hard,” engineering approaches have given rise to successful developments, they have not always proved effective. In ISD, the hard engineering methods have a tendency to redefine information systems problems as problems of technical development, and similarly in engineering contexts, BPR risks becoming too focused on technical processes. However, failure to gain commitment and a sense of ownership in new processes is a cause of failure in both BPR and ISD. This article explores a case study where both technical and human issues must be addressed—the extension of student record processing within a university. In this study, the BPR requirement is seen to arise from the users of the information system rather than as an imposed managerial imperative. The use of total systems intervention (TSI) and interactive planning (IP) enabled the immediate technical problems to be separated from underlying BPR requirements and from the need to gain commitment to change. Thus, unnecessary technical effort and the risks of failure from resistance to change were avoided. From the findings of this intervention, it is argued that the wider application of TSI provides a framework within which managerially perceived needs can be translated into a grassroots commitment. Kluwer Academic Publishers, 2000 BPR nationallicence human factors nationallicence information systems nationallicence risk reduction nationallicence total systems intervention nationallicence Clarke Steve Department of Finance, Systems, and Operations, The University of Luton Business School, LU1 3JU, Luton, UK aut Elliman Tony Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, Middlesex, UK aut Lehaney Brian Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, Middlesex, UK aut International Journal of Flexible Manufacturing Systems Kluwer Academic Publishers 12/4(2000-10-01), 305-320 0920-6299 12:4<305 2000 12 10696 https://doi.org/10.1023/A:1008126200531 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1023/A:1008126200531 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Clarke Steve Department of Finance, Systems, and Operations, The University of Luton Business School, LU1 3JU, Luton, UK aut NATIONALLICENCE 700 1- Elliman Tony Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, Middlesex, UK aut NATIONALLICENCE 700 1- Lehaney Brian Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, Middlesex, UK aut NATIONALLICENCE 773 0- International Journal of Flexible Manufacturing Systems Kluwer Academic Publishers 12/4(2000-10-01), 305-320 0920-6299 12:4<305 2000 12 10696 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer