naa a22 4500 510759874 CHVBK 20180411083135.0 cr unu---uuuuu 180411e20130901xx s 000 0 eng 10.1007/s12525-012-0115-1 doi (NATIONALLICENCE)springer-10.1007/s12525-012-0115-1 Developing a decision support system for business model design [Elektronische Daten] [Dave Daas, Toine Hurkmans, Sietse Overbeek, Harry Bouwman] Software vendors increasingly offer web-based services (SaaS) at a subscription fee. Because they need a network of service partners to generate customer value, SaaS providers have to focus on business model (BM) design. In this study, a decision support system (DSS) is developed to help SaaS in this process, based on a design approach consisting of a design process that is guided by various design methods. The outcome of the design process is a computer-based tool that takes important BM evaluation criteria, such as critical design issues and success factors, into account, by integrating market analysis based on conjoint analysis, providing alternative designs for business models involving companies working together in a value network offering e-services, and including a multi-criteria decision analysis, based on AHP, that can be used to select the business model of the core services and identify the implications for the business model of all the actors involved in the network. The DSS is discussed in an illustrative case. The execution of the design process provides insight into how BM design processes can be improved and formalized. The BM decision-making tool illustrates the importance of modularity, i.e. the BM-DSS can be divided into several independent sub-components, while at the same time maintaining its usefulness within an organizational network context. Institute of Information Management, University of St. Gallen, 2012 Business model nationallicence Design science nationallicence Decision support system nationallicence SaaS nationallicence Daas Dave Delft University of Technology, Delft, The Netherlands aut Hurkmans Toine Exact International Development N.V, Delft, The Netherlands aut Overbeek Sietse Delft University of Technology, Delft, The Netherlands aut Bouwman Harry Delft University of Technology, Delft, The Netherlands aut Electronic Markets Springer Berlin Heidelberg 23/3(2013-09-01), 251-265 1019-6781 23:3<251 2013 23 12525 https://doi.org/10.1007/s12525-012-0115-1 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s12525-012-0115-1 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Daas Dave Delft University of Technology, Delft, The Netherlands aut NATIONALLICENCE 700 1- Hurkmans Toine Exact International Development N.V, Delft, The Netherlands aut NATIONALLICENCE 700 1- Overbeek Sietse Delft University of Technology, Delft, The Netherlands aut NATIONALLICENCE 700 1- Bouwman Harry Delft University of Technology, Delft, The Netherlands aut NATIONALLICENCE 773 0- Electronic Markets Springer Berlin Heidelberg 23/3(2013-09-01), 251-265 1019-6781 23:3<251 2013 23 12525 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer