naa a22 4500 510760023 CHVBK 20180411083136.0 cr unu---uuuuu 180411e20130601xx s 000 0 eng 10.1007/s12525-012-0116-0 doi (NATIONALLICENCE)springer-10.1007/s12525-012-0116-0 Towards a typology of structural arrangements for shared services: evidence from the higher education sector [Elektronische Daten] [Suraya Miskon, Erwin Fielt, Wasana Bandara, Guy Gable] Shared services are increasingly prevalent in practice, their introduction potentially entailing substantive and highly consequential organizational redesign. Yet, attention to the structural arrangements of shared services has been limited. This study explores types of structural arrangements for shared services that are observed in practice, and the salient dimensions along which those types can be usefully differentiated. Through inductive attention to the shared services literature, and content analysis of 36 secondary case studies of shared services in the higher education sector, three salient dimensions emerged: (1) the existence or not of a separate organizational entity, (2) an intra- or inter-organizational sharing boundary, and (3) involvement or not of a third party. Each dimension being dichotomous yields 23 combinations, or eight shared services structural arrangement types. Each of the eight structural arrangement types is defined and demonstrated through case examples. The typology offers clarity around shared services structural arrangements. It can serve as a useful analytical tool for researchers investigating the phenomenon further, and for practitioners considering the introduction or further development of shared services arrangements. Important follow on research is suggested too. Institute of Information Management, University of St. Gallen, 2013 Shared services nationallicence Organizational structure nationallicence Typology nationallicence Archival analysis nationallicence Case studies nationallicence Higher education nationallicence Miskon Suraya Faculty of Computing, Information Systems Department, Universiti Teknologi Malaysia (UTM), 81310 UTM Skudai, Johor, Malaysia aut Fielt Erwin Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut Bandara Wasana Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut Gable Guy Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut Electronic Markets Springer-Verlag 23/2(2013-06-01), 149-162 1019-6781 23:2<149 2013 23 12525 https://doi.org/10.1007/s12525-012-0116-0 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s12525-012-0116-0 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Miskon Suraya Faculty of Computing, Information Systems Department, Universiti Teknologi Malaysia (UTM), 81310 UTM Skudai, Johor, Malaysia aut NATIONALLICENCE 700 1- Fielt Erwin Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut NATIONALLICENCE 700 1- Bandara Wasana Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut NATIONALLICENCE 700 1- Gable Guy Science and Engineering Faculty, Information Systems School, Queensland University of Technology (QUT), Gardens Point, 2 George St, 4001, Brisbane, QLD, Australia aut NATIONALLICENCE 773 0- Electronic Markets Springer-Verlag 23/2(2013-06-01), 149-162 1019-6781 23:2<149 2013 23 12525 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer