naa a22 4500 510763022 CHVBK 20180411083146.0 cr unu---uuuuu 180411e20130701xx s 000 0 eng 10.1007/s12186-012-9095-8 doi (NATIONALLICENCE)springer-10.1007/s12186-012-9095-8 Asking for Help: A Relational Perspective on Help Seeking in the Workplace [Elektronische Daten] [Janine van der Rijt, Piet Van den Bossche, Margje van de Wiel, Sven De Maeyer, Wim Gijselaers, Mien Segers] In the context of the complexity of today's organizations, help seeking behavior is considered as an important step to problem solving and learning in organizations. Yet, help seeking has received less attention in organizational literature. To increase the potential impact of help seeking on learning, it is essential to understand which mechanisms affect help seeking. The present study questioned whether the characteristics of the relationships that employees have in the workplace are related to help seeking behavior. This study draws on a social network perspective to investigate the employees' relationships within their professional network. In particular, the role of accessibility, awareness of expertise, trust, and hierarchy in help seeking was explored. Results indicated that the perceptions of the help provider's expertise, accessibility and trust were positively associated with the likelihood to seek help, frequency by which help is sought, and perceived quality of the help. Moreover, employees seem more likely to seek help upward from higher status individuals and less likely downward from lower status individuals. Employees perceived the help of higher status individuals as more useful and constructive. These results highlight the importance of investing in the strength of relationships, ensuring the accessibility of expertise and fostering a work environment, in which employees trust and respect each other. Furthermore, the results suggest valuable and promising avenues for future research and practice. Springer Science+Business Media Dordrecht, 2012 Help seeking nationallicence Feedback seeking nationallicence Interpersonal relationships nationallicence Social networks nationallicence Social interaction nationallicence van der Rijt Janine Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut Van den Bossche Piet Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut van de Wiel Margje Department of Work and Organizational Psychology, Faculty of Psychology, Maastricht University, Maastricht, The Netherlands aut De Maeyer Sven Institute for Education and Information Sciences, University of Antwerp, Antwerp, Belgium aut Gijselaers Wim Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut Segers Mien Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut Vocations and Learning Springer Netherlands 6/2(2013-07-01), 259-279 1874-785X 6:2<259 2013 6 12186 https://doi.org/10.1007/s12186-012-9095-8 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s12186-012-9095-8 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- van der Rijt Janine Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut NATIONALLICENCE 700 1- Van den Bossche Piet Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut NATIONALLICENCE 700 1- van de Wiel Margje Department of Work and Organizational Psychology, Faculty of Psychology, Maastricht University, Maastricht, The Netherlands aut NATIONALLICENCE 700 1- De Maeyer Sven Institute for Education and Information Sciences, University of Antwerp, Antwerp, Belgium aut NATIONALLICENCE 700 1- Gijselaers Wim Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut NATIONALLICENCE 700 1- Segers Mien Department of Educational Research and Development, School of Business and Economics, Maastricht University, Maastricht, The Netherlands aut NATIONALLICENCE 773 0- Vocations and Learning Springer Netherlands 6/2(2013-07-01), 259-279 1874-785X 6:2<259 2013 6 12186 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer