naa a22 4500 510763030 CHVBK 20180411083146.0 cr unu---uuuuu 180411e20130701xx s 000 0 eng 10.1007/s12186-012-9081-1 doi (NATIONALLICENCE)springer-10.1007/s12186-012-9081-1 The Perception of Error in Production Plants of a Chemical Organisation [Elektronische Daten] [Jürgen Seifried, Eva Höpfer] There is considerable current interest in error-friendly corporate culture, one particular research question being how and under what conditions errors are learnt from in the workplace. This paper starts from the assumption that errors are inevitable and considers key factors which affect learning from errors in high responsibility organisations, focusing specifically on production plants in a chemical company. An attempt is made to conceptualize potential links between individual, collective and organisational levels of analysis on the one hand, and factors relevant to an error management culture on the other hand. This is followed by an empirical validation of the factors proposed by means of interviews with ten safety representatives and executives from production plants in a chemical company. A problem-centred interview technique was chosen focussing questions on a realistic near-miss event. The content analysis identified two relevant factors for constructive error handling in chemical production plants: a) the perception of an error as a learning opportunity, and b) psychological safety within work groups. On the basis of these findings, strategies are discussed for fostering an error management culture which allows learning from errors and provides suggestions for the handling of errors. Springer Science+Business Media B.V., 2012 Error management culture nationallicence Learning from Errors nationallicence Workplace learning nationallicence Learning organisation nationallicence Near-miss nationallicence Seifried Jürgen Business School, University of Mannheim, L 4,1, 68161, Mannheim, Germany aut Höpfer Eva Institute of Education, University of Zurich, Beckenhofstrasse 35, 8006, Zurich, Switzerland aut Vocations and Learning Springer Netherlands 6/2(2013-07-01), 159-185 1874-785X 6:2<159 2013 6 12186 https://doi.org/10.1007/s12186-012-9081-1 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s12186-012-9081-1 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Seifried Jürgen Business School, University of Mannheim, L 4,1, 68161, Mannheim, Germany aut NATIONALLICENCE 700 1- Höpfer Eva Institute of Education, University of Zurich, Beckenhofstrasse 35, 8006, Zurich, Switzerland aut NATIONALLICENCE 773 0- Vocations and Learning Springer Netherlands 6/2(2013-07-01), 159-185 1874-785X 6:2<159 2013 6 12186 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer