naa a22 4500 51079467X CHVBK 20180411083332.0 cr unu---uuuuu 180411e20130401xx s 000 0 eng 10.1007/s11277-013-1066-3 doi (NATIONALLICENCE)springer-10.1007/s11277-013-1066-3 Effect of Culture, Age, and Language on Quality of Services and Adoption of IP Applications [Elektronische Daten] [Sunisa Sathapornvajana, Borworn Papasratorn] Mobile phones with applications on Internet Protocol (IP) can be seen almost in anyplace and anytime at present. This enables development of new types of applications for various user segments, using smart phones as user devices. Different people around the world have different needs to suit their personal and cultural tastes. A better understanding of quality of service (QoS) will help enhance adoption and use of IP technology. Although there are many recent research related to adoption of new information technology application, there were only a few study related to user perception of QoS. This study proposed factors that can be used as dimensions for assessment of perception of QoS (QOS) of IP application by users with different human centric factors. The proposed perceived QOS includes 3 dimensions; culture, ageing, and language. Cultural dimensions in this research include Power Distance, Individualism, Masculinity, and Uncertainty Avoidance. Ageing dimensions cover expectancy of knowledge, experience, and physical degradation. Two more dimensions related to ability to notice and coping with unexpected events are also used as assessment dimensions. Language dimensions are language visibility and speech intelligibility. With the proposed perceived QOS, application developers can identify features and quality required by users with different culture, ageing and language. Besides, the proposed dimensions can also be used for predicting user adoption of new IP application among different groups of users. Springer Science+Business Media New York, 2013 Quality of service (QOS) nationallicence Culture dimensions nationallicence IP applications nationallicence User's perception nationallicence User's adoption nationallicence Sathapornvajana Sunisa Requirements Engineering Laboratory, School of Information Technology, King Mongkut's University of Technology Thonburi, 10140, Bangkok, Thailand aut Papasratorn Borworn Requirements Engineering Laboratory, School of Information Technology, King Mongkut's University of Technology Thonburi, 10140, Bangkok, Thailand aut Wireless Personal Communications Springer US; http://www.springer-ny.com 69/3(2013-04-01), 1067-1075 0929-6212 69:3<1067 2013 69 11277 https://doi.org/10.1007/s11277-013-1066-3 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s11277-013-1066-3 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Sathapornvajana Sunisa Requirements Engineering Laboratory, School of Information Technology, King Mongkut's University of Technology Thonburi, 10140, Bangkok, Thailand aut NATIONALLICENCE 700 1- Papasratorn Borworn Requirements Engineering Laboratory, School of Information Technology, King Mongkut's University of Technology Thonburi, 10140, Bangkok, Thailand aut NATIONALLICENCE 773 0- Wireless Personal Communications Springer US; http://www.springer-ny.com 69/3(2013-04-01), 1067-1075 0929-6212 69:3<1067 2013 69 11277 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer