naa a22 4500 51079727X CHVBK 20180411083341.0 cr unu---uuuuu 180411e20131201xx s 000 0 eng 10.1007/s11277-013-1269-7 doi (NATIONALLICENCE)springer-10.1007/s11277-013-1269-7 User Requirement Analysis and IT Framework Design for Smart Airports [Elektronische Daten] [Sei-Chang Sohn, Kee-Woong Kim, Chulung Lee] It takes a great deal of time for an airline passenger to go through the immigration process, security checks, and other airport-associated procedures. Furthermore, nowadays, large airports are competing to be hub airports, are striving to increase customer satisfaction, and wish to provide passengers with excellent travel experiences. When we reviewed airport processes in order to increase airport productivity and improve passenger convenience, we categorized passenger-related processes into three parts: passenger processing, guide services, and mobile services. In order to support a series of improvements in the process, a new paradigm, "Smart Airport Service Framework” is proposed to ensure faster service and greater convenience for passengers and improve work processes and resource utilization. As a part of this paradigm, and to meet the needs of passengers as regards mobile service, we reviewed a customer requirement analysis for smart phone applications using quality function deployment methodology. From this information, we drew the most necessary functions, such as the guide to airport amenities, and developed them, consequently enhancing passenger access to the airport IT systems, saving time, and increasing airport authority profits. Springer Science+Business Media New York, 2013 User requirement analysis nationallicence IT framework nationallicence Business process nationallicence Smart airport nationallicence Quality function deployment nationallicence Sohn Sei-Chang Information & Communications Group, Incheon International Airport Corporation, Incheon, Republic of Korea aut Kim Kee-Woong Aviation Business Administration, Korea Aerospace University, Goyang, Republic of Korea aut Lee Chulung Division of Industrial Management Engineering, Korea University, Seoul, Republic of Korea aut Wireless Personal Communications Springer US; http://www.springer-ny.com 73/4(2013-12-01), 1601-1611 0929-6212 73:4<1601 2013 73 11277 https://doi.org/10.1007/s11277-013-1269-7 text/html Onlinezugriff via DOI 1 research-article jats NATIONALLICENCE 856 40 https://doi.org/10.1007/s11277-013-1269-7 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Sohn Sei-Chang Information & Communications Group, Incheon International Airport Corporation, Incheon, Republic of Korea aut NATIONALLICENCE 700 1- Kim Kee-Woong Aviation Business Administration, Korea Aerospace University, Goyang, Republic of Korea aut NATIONALLICENCE 700 1- Lee Chulung Division of Industrial Management Engineering, Korea University, Seoul, Republic of Korea aut NATIONALLICENCE 773 0- Wireless Personal Communications Springer US; http://www.springer-ny.com 73/4(2013-12-01), 1601-1611 0929-6212 73:4<1601 2013 73 11277 Metadata rights reserved Springer special CC-BY-NC licence nationallicence BK010053 XK010053 XK010000 NATIONALLICENCE NATIONALLICENCE NL-springer