Call Center handbook
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| 100 | 1 | |a Sharp |D Duane E. | |
| 245 | 1 | 0 | |a Call Center handbook |h [Elektronische Daten] |c Duane E. Sharp |
| 260 | |a Burlington, MA |b Digital Press/Elsevier Science |c 2003 | ||
| 263 | |a 0304 | ||
| 300 | |a 1 online resource | ||
| 504 | |a Includes bibliographical references and index. | ||
| 506 | |a Lizenzbedingungen können den Zugang einschränken. License restrictions may limit access. | ||
| 650 | 0 | |a Call centers |x Management | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781555582777/?ar |z Uni Basel: Volltext |
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| 909 | 4 | |a E-Books von 360MarcUpdates | |
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| 950 | |B IDSBB |P 100 |E 1- |a Sharp |D Duane E. | ||
| 950 | |B IDSBB |P 856 |E 40 |u https://learning.oreilly.com/library/view/~/9781555582777/?ar |z Uni Basel: Volltext | ||