The one minute apology
a powerful way to make things better
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| 245 | 1 | 4 | |a The one minute apology |b a powerful way to make things better |c Ken Blanchard and Margret McBride |
| 264 | 1 | |a London |b HarperCollins |c 2003 | |
| 300 | |a 114 S. | ||
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| 650 | 0 | |a Apologizing | |
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