cam a22 5 4500 528992589 CHVBK 20190808064100.0 180926s2003 enk 00 eng GBA3-Z2489 bnb 0007159234 Uk 0-00-715923-4 £12.99 (IDSBB)002789216 (NEBIS)004504696 StDuBDS SzZuIDS BS/BE A125 kids 658.3145 21 Blanchard Kenneth H. 1939- (DE-588)118184938 The one minute apology a powerful way to make things better Ken Blanchard and Margret McBride London HarperCollins 2003 114 S. Entschuldigung idsbb Apologizing Personnel management Communication in management Entschuldigung idszbz Kommunikation idszbz Management idszbz Ratgeber idszbz McBride Margaret zbzmon200306f tres zbzswk200306b stet idszbz Z2 bw SzZuIDS BS/BE M184 Z01 IDSBB 100 1- Blanchard Kenneth H. 1939- (DE-588)118184938 IDSBB 700 1- McBride Margaret NEBIS 100 1- Blanchard Kenneth H. Unternehmensberater 1939- NEBIS 700 1- McBride Margret BK020000 XK020000 XK020000 NEBIS Z01 Z01 03 GD 43455 IDSBB A100 A100 100FM UBH Oz 56184 NELA1250311