cam a22 4 4500 52900092X CHVBK 20200930104640.0 180926t20162016xxu |||| 000 0 eng|d 2016003724 GBB7-J4955 bnb 017971075 Uk 978-1-944659-01-1 pbk 978-1-944659-00-4 hardcover (NEBIS)010691927 (IDSLU)001328719 (OCoLC)941870492 GBVCP ger SzZuIDS NEBIS FH-HTW-CHUR rda eng HF5415.13 658.812 22 658.8 QR 560 rvk Wirtz Jochen (DE-588)14257144X Verfasser aut Services marketing people, technology, strategy Jochen Wirtz, Christopher Lovelock Eighth edition New Jersey World Scientific [2016] © 2016 xvii, 783 Seiten Illustrationen Includes index. Marketing Management Professions Marketing Customer services Marketing Dienstleistungsmarketing stw Customer services Marketing fast Marketing Management fast Professions Marketing fast Service industries Marketing fast GESTION DE LA RELATION CLIENT + FIDÉLISATION DU CLIENT fre (ETHUDK)000063137 ethudk MANUELS POUR L'ENSEIGNEMENT (TYPE DE DOCUMENT) fre (ETHUDK)000000099 ethudk MARKETING fre (ETHUDK)000010858 ethudk SERVICES (ÉCONOMIE) fre (ETHUDK)000059586 ethudk ÉTUDES DE CAS (TYPE DE DOCUMENT) fre (ETHUDK)000041890 ethudk Dienstleistungssektor (DE-588)4012183-5 gnd Marketing (DE-588)4037589-4 gnd Service industries Marketing Dienstleistungsbetrieb (DE-588)4012181-1 gnd Customer services Professions Service industries u MARKETING fre 65,09.01 nebis E1 u SERVICES (ÉCONOMIE) fre 330,09.064.4 nebis E1 u GESTION DE LA RELATION CLIENT + FIDÉLISATION DU CLIENT fre 65,02.07.1.09*1 nebis E1 u ÉTUDES DE CAS (TYPE DE DOCUMENT) fre (078.7) nebis E1 u MANUELS POUR L'ENSEIGNEMENT (TYPE DE DOCUMENT) fre (075) nebis E1 u MARKETING ger 65,09.01 nebis E1 u MARKETING eng 65,09.01 nebis E1 u DIENSTLEISTUNGEN (WIRTSCHAFT) ger 330,09.064.4 nebis E1 u SERVICES (ECONOMY) eng 330,09.064.4 nebis E1 u CUSTOMER RELATIONSHIP MANAGEMENT + KUNDENBINDUNG ger 65,02.07.1.09*1 nebis E1 u CUSTOMER RELATIONSHIP MANAGEMENT + LOYALTY MARKETING eng 65,02.07.1.09*1 nebis E1 u FALLSTUDIEN (DOKUMENTENTYP) ger (078.7) nebis E1 u CASE STUDIES (DOCUMENT TYPE) eng (078.7) nebis E1 u TEXTBOOKS (DOCUMENT TYPE) eng (075) nebis E1 u LEHRBÜCHER (DOKUMENTENTYP) ger (075) nebis E1 u QP 620 idslu LR u QQ 250 idslu LR Lovelock Christopher H. 1940-2008 (DE-588)133426262 Verfasser aut Online version : New Jersey BK020000 XK020000 XK020000 E27-20161006 nebis EN E27W-20161006 nebis EN E57ANH-2016 nebis E5 E51ANH-2017 nebis E5 E50ANH-2017 nebis E5 E74ANH-2019 nebis E5 E74-20190410 nebis EN E57WM E57-20161129 E51WM E51-20170331 E50Of E50-20170510 171 IDS LU NEBIS E57 E57 E57BG WM 658.812 Wirt Ser NEBIS E27 E27 E27W B 740:024 (8. ed.) +2 NEBIS E27 E27 E27W B 740:024 (8. ed.) NEBIS E50 E50 E50BI Of 42 NEBIS E74 E74 E74BI 658.8 : WIRT/ed.8 NEBIS E74 E74 E74BI 658.8 : WIRT/ed.8 IDSLU LUHSW LUHSW HWFR0 QP 620 2016 IDSLU LUHSW LUHSW HWFR0 QP 620 2016 IDSLU LUUHL LUUHL UHFRE QP 620 2016 IDSLU LUUHL LUUHL UHFRE QP 620 2016 IDSLU LUUHL LUUHL UHFRE QP 620 2016 NEBIS N07 N07 N07FH QP 681 LOVE 2016 NEBIS E51 E51 E51BW WM 658.812 Wirt Ser NEBIS 100 1- Wirtz Jochen (DE-588)14257144X Verfasser aut NEBIS 700 1- Lovelock Christopher H. 1940-2008 (DE-588)133426262 Verfasser aut NEBIS 787 08 Online version : New Jersey IDSLU 100 1- Wirtz Jochen (DE-588)14257144X Verfasser aut IDSLU 700 1- Lovelock Christopher H. 1940-2008 (DE-588)133426262 Verfasser aut NEBIS EAD50 EBI01 E50 https://opac.nebis.ch/objects/pdf_ead50/5/E50_010691927_TB-Inhalt_006173649.pdf Titelblatt und Inhaltsverzeichnis VIEW pdf IDSLU ILU50 ILU01 LUZHB https://www.ub.unibas.ch/tox/IDSLUZ/001328719/PDF pdf VIEW Inhaltsverzeichnis SWISSBIB 374098212