naa a22 4500 530097028 20181026074604.0 cr unu---uuuuu 181026s2018 xx s 000 0 eng (ALEXREPO)oai:www.alexandria.unisg.ch:253576 Schwaninger Markus Anticipating the Unexpected: Simulating a Health Care System Showing Counterintuitive Behavior [Elektronische Daten] [Markus Schwaninger] systems often exhibit counterintuitive behavior. They confront us with the unexpected, and the idea of anticipating the unexpected is a challenge to commonsense. The purpose of this contribution is to demonstrate the power of modeling and simulation in discovering the stuctures that generate counterintuitive behavior in and of organizations. The research question here is if and how these generative "mechanisms" that produce unexpected behavior can be ascertained. If this can be achieved, then unexpected pattems of behavior become amenable to being anticipated as contingencies. If not, system behavior cannot be anticipated, and it remains in the dark. To answer our Research question, we revert to a case study of a health-care System that showed unexpected behavior. business studies alexrepo information management alexrepo social sciences alexrepo finance alexrepo https://www.alexandria.unisg.ch/253576/2/266_Anticipating%20the%20Unexpected_EUROCAST%202017-8.pdf text/html WWW-Backlink auf das Repository 1 Book Section alexrepo NonPeerReviewed alexrepo peerstatus ALEXREPO 856 40 https://www.alexandria.unisg.ch/253576/2/266_Anticipating%20the%20Unexpected_EUROCAST%202017-8.pdf text/html WWW-Backlink auf das Repository ALEXREPO 100 1- Schwaninger Markus BK010053 XK010053 XK010000 ALEXREPO ALEXREPO ALEXREPO Book Section