cam a22 1 4500 534831605 CHVBK 20181122175922.0 940828s1993 sz a 00 eng d (SNL)991003886549703976 (Sz)116970-41snl_51 (Sz)vtls000116970 (Sz)000116970 Sz SAZ Quality improvement through competitive benchmarking Uster-Zurich Strategic Direction Publishers [1993]. 40 S. Ill. 22 cm. txt rdacontent n rdamedia nc rdacarrier 658.012.12 snl local 658.012.6 snl local sb 1993/24 05.1 snl-sb SWISSBIB 137867204 BK020000 XK020000 XK020000 SNL NB001 NB001 Nb 53220 NB10010