cam a22 4 4500 555308189 CHVBK 20201008111523.0 190206s2018 ie 00 eng d 978-1-916444-60-7 pbk. (IDSSG)001021896 (IDSBB)006848877 (OCoLC)1059555118 SzZuIDS HSG ger rda eng 004 15 330 15 QP 650 rvk CH00124CF3AAD57B95DA3C12583930029C6F4 iCapture McGovern Gerry (DE-588)1158585144 Verfasser aut Top tasks how to identify, measure and improve customer top tasks : [a how-to guide] Gerry McGovern Gormanston Silver Beach Publishing 2018 © 2018 182 pages illustrations 23 cm Second undertitle from cover "Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages."--Back cover Kundenmanagement (DE-588)4236865-0 gnd Computerunterstützte Kommunikation (DE-588)4535905-2 gnd Unternehmensziel (DE-588)4139180-9 gnd Kundenorientierung (DE-588)4316837-1 gnd Electronic Commerce (DE-588)4592128-3 gnd Website (DE-588)4596172-4 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd Ratgeber gnd-content https://unisg.link/hm00659665 Inhaltsverzeichnis BK020000 XK020000 XK020000 IDSBB A100 A100 100FM UBH Kt 23580 NELA1001901 IDSSG HSG HSG EG QP 650 M146 IDSSG 100 1- McGovern Gerry (DE-588)1158585144 Verfasser aut IDSSG 856 40 https://unisg.link/hm00659665 Inhaltsverzeichnis IDSBB 100 1- McGovern Gerry (DE-588)1158585144 Verfasser aut IDSBB DSV51 DSV01 A100 http://www.ub.unibas.ch/tox/IDSBB/006848877/PDF pdf VIEW Inhaltsverzeichnis