caa a22 4500 605465568 CHVBK 20210128100303.0 cr unu---uuuuu 210128e20151201xx s 000 0 eng 10.1007/s00769-015-1156-x doi (NATIONALLICENCE)springer-10.1007/s00769-015-1156-x The experience of implementing a quality management system at the Materials Metrology Division (Dimat)-Inmetro: a practical approach [Elektronische Daten] [Daniel Silva, Carlos Galhardo, Leandro Lidizio, Carlos Senna, Jailton Damasceno, Erlon Ferreira, Rafael Trommer, Marcos Fukuhara, Rodrigo Neves] The increasing interaction between laboratories from universities and research institutes with other society sectors, such as industries and government agencies, has led a growing number of those laboratories to adopt quality management systems based on international requirements standards. As a consequence, there is a crescent interest on practical information related to implementation of quality management systems in laboratories that provide testing services and carry out research activities. In this context, this article presents the practical approach applied for implementing a quality management system based on ISO/IEC 17025 at the materials metrology division (Dimat)—Inmetro and at its laboratories. The approach is consistent with a hierarchical implementation, where the laboratory quality management system must fulfill ISO/IEC 17025 requirements as well as internal requirements from the upper layers of the quality management system. The implementing approach discussed here was specifically developed to be applied inside a particular hierarchical quality management structure. However, due to its general characteristics, it can be useful for diverse implementing cases. Springer-Verlag Berlin Heidelberg, 2015 Quality management system nationallicence Materials metrology for materials testing nationallicence ISO/IEC 17025 nationallicence Testing laboratories nationallicence Quality assurance nationallicence Silva Daniel Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Galhardo Carlos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Lidizio Leandro Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Senna Carlos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Damasceno Jailton Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Ferreira Erlon Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Trommer Rafael Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Fukuhara Marcos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Neves Rodrigo Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut Accreditation and Quality Assurance Springer Berlin Heidelberg 20/6(2015-12-01), 465-471 0949-1775 20:6<465 2015 20 769 https://doi.org/10.1007/s00769-015-1156-x text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s00769-015-1156-x text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Silva Daniel Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Galhardo Carlos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Lidizio Leandro Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Senna Carlos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Damasceno Jailton Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Ferreira Erlon Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Trommer Rafael Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Fukuhara Marcos Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 700 1- Neves Rodrigo Divisão de Metrologia de Materiais (Dimat), Instituto de Metrologia, Qualidade e Tecnologia (Inmetro), 25250-020, Duque de Caxias, RJ, Brazil aut NATIONALLICENCE 773 0- Accreditation and Quality Assurance Springer Berlin Heidelberg 20/6(2015-12-01), 465-471 0949-1775 20:6<465 2015 20 769