caa a22 4500 60546605X CHVBK 20210128100305.0 cr unu---uuuuu 210128e20151001xx s 000 0 eng 10.1007/s00769-015-1143-2 doi (NATIONALLICENCE)springer-10.1007/s00769-015-1143-2 Application of indicators and quality index as a tool for critical analysis and continuous improvement of laboratories accredited against ISO/IEC 17025 [Elektronische Daten] [Raquel Catini, Fernando de Souza, Maria de Fátima Martins Pinhel, André de Oliveira Mendonça, Vitor Pacces, Igor Olivares] In this work, a model for developing indicators and quality index was developed and applied, meaning to evaluate laboratories which have implemented the quality management system in accordance with the ISO/IEC 17025 requirements. Firstly, the chosen analysis tool (such as "brainstorming” and PDCA) to create a development of indicator and quality index model is discussed. This model was applied at the National Agricultural Research Laboratory of Sao Paulo—Laboratório Nacional Agropecuário do estado de São Paulo (Lanagro-SP). As a result, a set of indicators was developed and applied which were grouped to obtain an indicator of unique quality for ten different laboratory units evaluated. This proved to be an essential tool for critical analysis and continual improvement of the quality management system in laboratories exercising the ISO/IEC 17025. Springer-Verlag Berlin Heidelberg, 2015 Indicator nationallicence Index nationallicence Quality nationallicence Continuous improvement nationallicence ISO/IEC 17025 nationallicence Catini Raquel National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut de Souza Fernando National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut Martins Pinhel Maria de Fátima National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut de Oliveira Mendonça André National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut Pacces Vitor University of São Paulo - Chemistry Institute (IQSC-USP), Trabalhador Sãocarlense Avenue, 400, PO Box: 780, 13560-970, São Carlos, São Paulo, Brazil aut Olivares Igor University of São Paulo - Chemistry Institute (IQSC-USP), Trabalhador Sãocarlense Avenue, 400, PO Box: 780, 13560-970, São Carlos, São Paulo, Brazil aut Accreditation and Quality Assurance Springer Berlin Heidelberg 20/5(2015-10-01), 431-436 0949-1775 20:5<431 2015 20 769 https://doi.org/10.1007/s00769-015-1143-2 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s00769-015-1143-2 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Catini Raquel National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut NATIONALLICENCE 700 1- de Souza Fernando National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut NATIONALLICENCE 700 1- Martins Pinhel Maria de Fátima National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut NATIONALLICENCE 700 1- de Oliveira Mendonça André National Laboratory of Agriculture, Livestock and Food Supply (LANAGRO-SP), Raul Ferrari Street, PO Box: 5538, 13100-105, Campinas, São Paulo, Brazil aut NATIONALLICENCE 700 1- Pacces Vitor University of São Paulo - Chemistry Institute (IQSC-USP), Trabalhador Sãocarlense Avenue, 400, PO Box: 780, 13560-970, São Carlos, São Paulo, Brazil aut NATIONALLICENCE 700 1- Olivares Igor University of São Paulo - Chemistry Institute (IQSC-USP), Trabalhador Sãocarlense Avenue, 400, PO Box: 780, 13560-970, São Carlos, São Paulo, Brazil aut NATIONALLICENCE 773 0- Accreditation and Quality Assurance Springer Berlin Heidelberg 20/5(2015-10-01), 431-436 0949-1775 20:5<431 2015 20 769