Corporate Social Responsibility as Shaped by Managers' Role Dissonance: Cleaning Services Procurement in Israel

Verfasser / Beitragende:
[Orly Benjamin, Sarit Nisim, Galit Segev]
Ort, Verlag, Jahr:
2015
Enthalten in:
Journal of Business Ethics, 130/1(2015-08-01), 209-221
Format:
Artikel (online)
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024 7 0 |a 10.1007/s10551-014-2213-9  |2 doi 
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245 0 0 |a Corporate Social Responsibility as Shaped by Managers' Role Dissonance: Cleaning Services Procurement in Israel  |h [Elektronische Daten]  |c [Orly Benjamin, Sarit Nisim, Galit Segev] 
520 3 |a Public procurement provides an excellent window into the shaping of corporate social responsibility of companies contracted by the government. To this emerging scholarly realization, we want to add that public procurement provides also the opportunity to examine corporate social responsibility (CSR) as practiced by public sector organizations. This opportunity enables the investigation of the conditions under which public sector organizations endorse CSR guidelines, adherence to which demonstrates accountability for their service providers' legal, employment-related practices. Our study examined the possibility that public sector organizations' CSR is enhanced by maintenance managers' role dissonance emerging in response to an ethical mismatch between them and their organizations' official stance concerning whether unethical employment practices of service providers should be sanctioned. We analyzed interviews with 13 managers in charge of contract administration in the area of cleaning and maintenance. Our findings suggest that the role dissonance that emerges in cases of mismatch in ethical orientation rarely enhances more responsible treatment of cleaning employees. We introduce a model indicating the conditions supporting this incident. 
540 |a Springer Science+Business Media Dordrecht, 2014 
690 7 |a Corporate social responsibility  |2 nationallicence 
690 7 |a Management  |2 nationallicence 
690 7 |a Role dissonance  |2 nationallicence 
690 7 |a Cleaning service procurement  |2 nationallicence 
700 1 |a Benjamin  |D Orly  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
700 1 |a Nisim  |D Sarit  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
700 1 |a Segev  |D Galit  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
773 0 |t Journal of Business Ethics  |d Springer Netherlands  |g 130/1(2015-08-01), 209-221  |x 0167-4544  |q 130:1<209  |1 2015  |2 130  |o 10551 
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950 |B NATIONALLICENCE  |P 700  |E 1-  |a Benjamin  |D Orly  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Nisim  |D Sarit  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
950 |B NATIONALLICENCE  |P 700  |E 1-  |a Segev  |D Galit  |u Bar-Ilan University, Ramat-Gan, Israel  |4 aut 
950 |B NATIONALLICENCE  |P 773  |E 0-  |t Journal of Business Ethics  |d Springer Netherlands  |g 130/1(2015-08-01), 209-221  |x 0167-4544  |q 130:1<209  |1 2015  |2 130  |o 10551