caa a22 4500 605484171 CHVBK 20210128100434.0 cr unu---uuuuu 210128e20150801xx s 000 0 eng 10.1007/s10551-014-2213-9 doi (NATIONALLICENCE)springer-10.1007/s10551-014-2213-9 Corporate Social Responsibility as Shaped by Managers' Role Dissonance: Cleaning Services Procurement in Israel [Elektronische Daten] [Orly Benjamin, Sarit Nisim, Galit Segev] Public procurement provides an excellent window into the shaping of corporate social responsibility of companies contracted by the government. To this emerging scholarly realization, we want to add that public procurement provides also the opportunity to examine corporate social responsibility (CSR) as practiced by public sector organizations. This opportunity enables the investigation of the conditions under which public sector organizations endorse CSR guidelines, adherence to which demonstrates accountability for their service providers' legal, employment-related practices. Our study examined the possibility that public sector organizations' CSR is enhanced by maintenance managers' role dissonance emerging in response to an ethical mismatch between them and their organizations' official stance concerning whether unethical employment practices of service providers should be sanctioned. We analyzed interviews with 13 managers in charge of contract administration in the area of cleaning and maintenance. Our findings suggest that the role dissonance that emerges in cases of mismatch in ethical orientation rarely enhances more responsible treatment of cleaning employees. We introduce a model indicating the conditions supporting this incident. Springer Science+Business Media Dordrecht, 2014 Corporate social responsibility nationallicence Management nationallicence Role dissonance nationallicence Cleaning service procurement nationallicence Benjamin Orly Bar-Ilan University, Ramat-Gan, Israel aut Nisim Sarit Bar-Ilan University, Ramat-Gan, Israel aut Segev Galit Bar-Ilan University, Ramat-Gan, Israel aut Journal of Business Ethics Springer Netherlands 130/1(2015-08-01), 209-221 0167-4544 130:1<209 2015 130 10551 https://doi.org/10.1007/s10551-014-2213-9 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10551-014-2213-9 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Benjamin Orly Bar-Ilan University, Ramat-Gan, Israel aut NATIONALLICENCE 700 1- Nisim Sarit Bar-Ilan University, Ramat-Gan, Israel aut NATIONALLICENCE 700 1- Segev Galit Bar-Ilan University, Ramat-Gan, Israel aut NATIONALLICENCE 773 0- Journal of Business Ethics Springer Netherlands 130/1(2015-08-01), 209-221 0167-4544 130:1<209 2015 130 10551