caa a22 4500 605484252 CHVBK 20210128100435.0 cr unu---uuuuu 210128e20150901xx s 000 0 eng 10.1007/s10551-014-2242-4 doi (NATIONALLICENCE)springer-10.1007/s10551-014-2242-4 Is My Boss Really Listening to Me? The Impact of Perceived Supervisor Listening on Emotional Exhaustion, Turnover Intention, and Organizational Citizenship Behavior [Elektronische Daten] [Karina Lloyd, Diana Boer, Joshua Keller, Sven Voelpel] Little is known empirically about the role of supervisor listening and the emotional conditions that listening facilitates. Having the opportunity to speak is only one part of the communication process between employees and supervisors. Employees also react to whether they perceive the supervisor as actively listening. In two studies, this paper examines three important outcomes of employee perceptions of supervisor listening (emotional exhaustion, turnover intentions and organizational citizenship behavior directed toward the organization). Furthermore, positive and negative affect are investigated as distinct mediating mechanisms. Results from Study 1 revealed that employee perceptions of supervisor listening reflected supervisors' self-ratings of how they listen to their employees and these perceptions were associated with the three work outcomes. Study 2 replicated the findings in a larger sample and found evidence for two explanatory mechanisms. Positive affect mediated the effects of perceived supervisor listening on organizational citizenship behavior and turnover intention, whereas negative affect mediated listening effects on emotional exhaustion and turnover intention. Implications for organizational research and managerial practice concerning workforce sustainability are discussed. Springer Science+Business Media Dordrecht, 2014 Supervisor listening nationallicence Work affect nationallicence Affect-driven work outcomes nationallicence Emotional exhaustion nationallicence Organizational citizenship behavior nationallicence Turnover intentions nationallicence Lloyd Karina Department of Business Administration, School of the Humanities and Social Sciences, Jacobs University Bremen, Campus Ring 1, 28759, Bremen, Germany aut Boer Diana Department of Social Psychology, Goethe University Frankfurt, Frankfurt, Germany aut Keller Joshua Division of Strategy, Management and Organisation, College of Business (Nanyang Business School), Nanyang Technological University, Singapore, Singapore aut Voelpel Sven Department of Business Administration, School of the Humanities and Social Sciences, Jacobs University Bremen, Campus Ring 1, 28759, Bremen, Germany aut Journal of Business Ethics Springer Netherlands 130/3(2015-09-01), 509-524 0167-4544 130:3<509 2015 130 10551 https://doi.org/10.1007/s10551-014-2242-4 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10551-014-2242-4 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Lloyd Karina Department of Business Administration, School of the Humanities and Social Sciences, Jacobs University Bremen, Campus Ring 1, 28759, Bremen, Germany aut NATIONALLICENCE 700 1- Boer Diana Department of Social Psychology, Goethe University Frankfurt, Frankfurt, Germany aut NATIONALLICENCE 700 1- Keller Joshua Division of Strategy, Management and Organisation, College of Business (Nanyang Business School), Nanyang Technological University, Singapore, Singapore aut NATIONALLICENCE 700 1- Voelpel Sven Department of Business Administration, School of the Humanities and Social Sciences, Jacobs University Bremen, Campus Ring 1, 28759, Bremen, Germany aut NATIONALLICENCE 773 0- Journal of Business Ethics Springer Netherlands 130/3(2015-09-01), 509-524 0167-4544 130:3<509 2015 130 10551