caa a22 4500 605484309 CHVBK 20210128100435.0 cr unu---uuuuu 210128e20150901xx s 000 0 eng 10.1007/s10551-014-2234-4 doi (NATIONALLICENCE)springer-10.1007/s10551-014-2234-4 Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees [Elektronische Daten] [Rajesh Srivastava, Thomas Tang] In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople's commission (from company's personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople's commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees' Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics. Springer Science+Business Media Dordrecht, 2014 Stress nationallicence Boundary spanning nationallicence Coping strategies nationallicence Problem-focused nationallicence Action-focused nationallicence Emotion-focused nationallicence Coping intelligence nationallicence Organizational commitment nationallicence Affective nationallicence Continuance nationallicence Normative nationallicence Gender nationallicence Sales commission nationallicence Ethics nationallicence Srivastava Rajesh Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, 37132, Murfreesboro, TN, USA aut Tang Thomas Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, 37132, Murfreesboro, TN, USA aut Journal of Business Ethics Springer Netherlands 130/3(2015-09-01), 525-542 0167-4544 130:3<525 2015 130 10551 https://doi.org/10.1007/s10551-014-2234-4 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s10551-014-2234-4 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Srivastava Rajesh Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, 37132, Murfreesboro, TN, USA aut NATIONALLICENCE 700 1- Tang Thomas Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, 37132, Murfreesboro, TN, USA aut NATIONALLICENCE 773 0- Journal of Business Ethics Springer Netherlands 130/3(2015-09-01), 525-542 0167-4544 130:3<525 2015 130 10551