caa a22 4500 605495793 CHVBK 20210128100533.0 cr unu---uuuuu 210128e20151201xx s 000 0 eng 10.1007/s11219-014-9248-0 doi (NATIONALLICENCE)springer-10.1007/s11219-014-9248-0 A framework and tool to manage Cloud Computing service quality [Elektronische Daten] [Francisco Domínguez-Mayo, Julián García-García, María Escalona, Manuel Mejías, Matias Urbieta, Gustavo Rossi] Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM. Springer Science+Business Media New York, 2014 Quality management nationallicence Software quality nationallicence SQA nationallicence Quality concepts nationallicence Offshore outsourcing nationallicence Cloud Computing nationallicence Domínguez-Mayo Francisco Department of Computer Languages and System, University of Seville, Seville, Spain aut García-García Julián Department of Computer Languages and System, University of Seville, Seville, Spain aut Escalona María Department of Computer Languages and System, University of Seville, Seville, Spain aut Mejías Manuel Department of Computer Languages and System, University of Seville, Seville, Spain aut Urbieta Matias LIFIA, Facultad de Informática, UNLP, La Plata, Argentina aut Rossi Gustavo LIFIA, Facultad de Informática, UNLP, La Plata, Argentina aut Software Quality Journal Springer US; http://www.springer-ny.com 23/4(2015-12-01), 595-625 0963-9314 23:4<595 2015 23 11219 https://doi.org/10.1007/s11219-014-9248-0 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s11219-014-9248-0 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Domínguez-Mayo Francisco Department of Computer Languages and System, University of Seville, Seville, Spain aut NATIONALLICENCE 700 1- García-García Julián Department of Computer Languages and System, University of Seville, Seville, Spain aut NATIONALLICENCE 700 1- Escalona María Department of Computer Languages and System, University of Seville, Seville, Spain aut NATIONALLICENCE 700 1- Mejías Manuel Department of Computer Languages and System, University of Seville, Seville, Spain aut NATIONALLICENCE 700 1- Urbieta Matias LIFIA, Facultad de Informática, UNLP, La Plata, Argentina aut NATIONALLICENCE 700 1- Rossi Gustavo LIFIA, Facultad de Informática, UNLP, La Plata, Argentina aut NATIONALLICENCE 773 0- Software Quality Journal Springer US; http://www.springer-ny.com 23/4(2015-12-01), 595-625 0963-9314 23:4<595 2015 23 11219