caa a22 4500 605520089 CHVBK 20210128100733.0 cr unu---uuuuu 210128e20150201xx s 000 0 eng 10.1007/s11213-014-9317-0 doi (NATIONALLICENCE)springer-10.1007/s11213-014-9317-0 Using Kotter's Eight Stage Process to Manage an Organisational Change Program: Presentation and Practice [Elektronische Daten] [Julien Pollack, Rachel Pollack] Kotter's eight stage process for creating a major change is one of the most widely recognised models for change management, and yet there are few case studies in the academic literature that enquire into how this process has been used in practice. This paper describes a change manager's action research enquiring into the use of this Process to manage a major organisational change. The change was initiated in response to the organisation's ageing workforce, introducing a knowledge management program focusing on the interpersonal aspects of knowledge retention. Although Kotter's process emphasises a top-led model for change, the change team found it was necessary to engage at many levels of the organisation to implement the organisational change. The process is typically depicted as a linear sequence of steps. However, this image of the change process was found to not represent the complexity of the required action. Managing the change required the change team to facilitate multiple concurrent instances of Kotter's process throughout the organisation, to re-create change that was locally relevant to participants in the change process. Springer Science+Business Media New York, 2014 Change management nationallicence Organisational change nationallicence Kotter's eight stage process nationallicence Knowledge management nationallicence Aging workforce nationallicence Action research nationallicence Pollack Julien University of Technology, Sydney, PO Box 123 Broadway, 2007, Sydney, NSW, Australia aut Pollack Rachel Sydney, Australia aut Systemic Practice and Action Research Springer US; http://www.springer-ny.com 28/1(2015-02-01), 51-66 1094-429X 28:1<51 2015 28 11213 https://doi.org/10.1007/s11213-014-9317-0 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s11213-014-9317-0 text/html Onlinezugriff via DOI NATIONALLICENCE 700 1- Pollack Julien University of Technology, Sydney, PO Box 123 Broadway, 2007, Sydney, NSW, Australia aut NATIONALLICENCE 700 1- Pollack Rachel Sydney, Australia aut NATIONALLICENCE 773 0- Systemic Practice and Action Research Springer US; http://www.springer-ny.com 28/1(2015-02-01), 51-66 1094-429X 28:1<51 2015 28 11213