caa a22 4500 605520364 CHVBK 20210128100735.0 cr unu---uuuuu 210128e20150401xx s 000 0 eng 10.1007/s11213-014-9326-z doi (NATIONALLICENCE)springer-10.1007/s11213-014-9326-z Brits H. Vaal University of Technology, Vanderbijlpark, South Africa aut Counteracting Stakeholder Scepticism Towards the Integration of Quality Assurance Activities at a University: A Habermasian and Action Research Approach [Elektronische Daten] [H. Brits] This article reflects on an action research project conducted at a University of Technology in South Africa in order to integrate institutional service functions and divisions as an integral part of the university's quality assurance system. The article discusses the utilisation of action research processes as a methodology to solve the problem of the integration of support functions in the quality assurance system of an institution of higher learning. It gives a critical reflection on the development process of a new system and proposes a conceptual model for the review of support services, which is underpinned by Habermas' concepts of negotiated collaborative assessment and communicative action. Springer Science+Business Media New York, 2014 Negotiated collaborative assessment nationallicence Communicative action nationallicence Quality management system nationallicence Reviews nationallicence Systemic Practice and Action Research Springer US; http://www.springer-ny.com 28/2(2015-04-01), 163-177 1094-429X 28:2<163 2015 28 11213 https://doi.org/10.1007/s11213-014-9326-z text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s11213-014-9326-z text/html Onlinezugriff via DOI NATIONALLICENCE 100 1- Brits H. Vaal University of Technology, Vanderbijlpark, South Africa aut NATIONALLICENCE 773 0- Systemic Practice and Action Research Springer US; http://www.springer-ny.com 28/2(2015-04-01), 163-177 1094-429X 28:2<163 2015 28 11213