caa a22 4500 606152911 CHVBK 20210128100551.0 cr unu---uuuuu 210128e20150401xx s 000 0 eng 10.1007/s11266-014-9441-6 doi (NATIONALLICENCE)springer-10.1007/s11266-014-9441-6 Vantilborgh Tim Department of Work and Organizational Psychology, Vrije Universiteit Brussel, Pleinlaan 2, 1000, Brussels, Belgium aut Volunteers' Reactions to Psychological Contract Fulfillment in Terms of Exit, Voice, Loyalty, and Neglect Behavior [Elektronische Daten] [Tim Vantilborgh] Psychological contract fulfillment—an individual's perception of the degree to which an organization fulfills its promises—is critical to understand how people behave in exchange relationships. I examine if fulfillment explains exit, (aggressive and considerate) voice, loyalty, and neglect behaviors of volunteers. Moreover, I test whether these relationships are mediated by violation and trust. Data were collected from 215 volunteers using an online survey and analyzed using structural equation modeling. Results indicated that fulfillment related negatively to exit, aggressive voice, and neglect behavior and positively to considerate voice behavior. Mediation analyses confirmed that violation and trust acted as mediators. I conclude that fulfillment is critical to understand why volunteers display exit, (aggressive and considerate) voice, and neglect behavior. Moreover, I propose that violation and trust are able to explain how fulfillment is related to these behaviors, through a "hot” and "cool” response system, respectively. International Society for Third-Sector Research and The Johns Hopkins University, 2014 Psychological contract nationallicence Exit-voice-loyalty-neglect framework nationallicence Volunteers nationallicence Violation nationallicence Trust nationallicence VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Springer US; http://www.springer-ny.com 26/2(2015-04-01), 604-628 0957-8765 26:2<604 2015 26 11266 https://doi.org/10.1007/s11266-014-9441-6 text/html Onlinezugriff via DOI BK010053 XK010053 XK010000 Metadata rights reserved Springer special CC-BY-NC licence nationallicence 1 research-article jats NATIONALLICENCE NATIONALLICENCE NL-springer NATIONALLICENCE 856 40 https://doi.org/10.1007/s11266-014-9441-6 text/html Onlinezugriff via DOI NATIONALLICENCE 100 1- Vantilborgh Tim Department of Work and Organizational Psychology, Vrije Universiteit Brussel, Pleinlaan 2, 1000, Brussels, Belgium aut NATIONALLICENCE 773 0- VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Springer US; http://www.springer-ny.com 26/2(2015-04-01), 604-628 0957-8765 26:2<604 2015 26 11266